Accelerated Momentum with Ace Cloud Hosting VDI

Enhancing BPO client acquisition and retention

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About Company

The BPO client was struggling with a deluge of performance-sapping errors and needed a real-time setup to scale processes and block cyberthreats. They were looking for a digital workspace where their agents could access remote clients with ease.

Challenges

Trouble engaging existing and potential customers in remote locations
Struggle with offering enhanced user experience and full-time remote support
Ensuring confidentiality for offshore clients and stringent security policies

Solutions

Implementing an end-user focused Desktop as a Service solution for their workspace
300 agents’ data migrated to Ace Cloud Hosting VDI within a week, located in different geographies
Enabled a comprehensive isolated environment for user data with full remote support

Want to empower your client support operations as well?

Ace Cloud Hosting: Citrix Authorized Strategic Partner

Our partnership with Citrix allows us to offer secure, reliable, flexible, and scalable virtual desktop solutions that streamline clients’ infrastructure, giving them more power over operations management and improving efficiency.