QuickBooks Online (QBO) and QuickBooks Enterprise Solutions (QBES) are two outstanding accounting products from Intuit designed to streamline financial management. These solutions cater to businesses of all sizes, from small to large global enterprises, addressing diverse accounting needs with efficiency and precision.
However, even the best software can encounter challenges—whether it’s syncing issues in QBO or a complex setup in QBES, these can be frustrating for users.
To keep your QuickBooks experience seamless and productive, expert assistance and reliable support are essential, allowing you to stay focused on growing your business.
In this article…
Before diving into the various QuickBooks support options—ranging from manuals to phone support—let’s first explore the common problems users encounter. This will help you understand the challenges and how the right support can simplify your QuickBooks experience.
Common Problems with QuickBooks Reported by Users
- Data Migration Challenges: Migrating data from other accounting software or QuickBooks Desktop to QuickBooks Online or vice-versa can result in errors or incomplete transfers.
- Invoice and Payment Errors: Common issues include invoices not being generated correctly, payments not being applied to the right accounts or discrepancies in sales tax calculations.
- Limited Customization: While QBO offers customization features, some users find them insufficient for creating detailed reports or tailored invoices, leading to frustration.
- Integration Difficulties: Integrating QuickBooks with third-party applications (e.g., payroll inventory management tools) can sometimes result in errors or data mismatches.
- Security Concerns: Despite QuickBooks strong security features, users occasionally report concerns about data breaches or unauthorized access due to weak passwords or insufficient multi-factor authentication.
- Tax Calculation Issues: Users often encounter errors with automatic tax calculations, especially when dealing with multiple sales tax rates or international transactions.
- Software Updates and Compatibility: QuickBooks Online updates may sometimes conflict with existing software or cause new bugs, impacting workflows.
- Complex Installation and Setup: Setting up QuickBooks Enterprise, especially on local servers or hosted environments, can be challenging for non-technical users.
- Data File Corruption: Large data files or improper shutdowns can lead to corrupted company files, causing data access and operational issues.
- Limited Remote Accessibility: QuickBooks Enterprise lacks robust remote access options without hosting, restricting users who need to work from different locations.
- Tax and Compliance Errors: Users may face inaccuracies in payroll taxes, sales taxes, or compliance settings, especially with frequent regulatory changes.
These common problems can disrupt business operations, but with the right support, most issues can be resolved quickly, ensuring smooth financial management.
QuickBooks Support for Online Editions
Intuit offers various versions of QuickBooks Online (Self Employed, Easy or Simple Start, Essentials, Plus, and Advanced), each tailored to meet unique business needs, along with a range of support options. These services address everything from general queries to more advanced, version-specific issues.
Let’s dive into the support options Intuit provides for QuickBooks Online.
Phone Support
To get phone support for Intuit’s QuickBooks Online, call 1-800-446-8848. Their support team is available Monday to Friday, from 6:00 AM to 6:00 PM Pacific Time. If you’re a QuickBooks Online Advanced user, you can enjoy the added benefit of 24/7 phone support for uninterrupted assistance.
Chat Support
To get chat support in QuickBooks Online, open your version of the software and click on “QuickBooks Help.” From there, you can select the appropriate options for support.
- Select Contact Us.
- Give a brief description of your issue.
- Select Continue.
- Sign in to your Intuit account.
- Select Continue.
- Choose Chat support.
Community Forums
You can receive help through Intuit’s QuickBooks Community forum. Post your query to other QuickBooks users in the official forum, which is organized by topic and includes search and notification features.
In addition to Intuit’s Community Forum, you may also come across references to Intuit’s Knowledge Base and Help Center. These resources are all part of Intuit’s main Learn and Support page, where you can search specific topics, articles, videos, and community support.
User Manuals, Documentation, and Tutorials
Intuit offers a variety of training resources to help you become familiar with QuickBooks and solve issues on your own.
- QuickBooks Online User Guide: Intuit provides a PDF guide to help users get started with QuickBooks Online.
- QuickBooks Video Tutorials: You can find a series of introductory videos to help beginners get familiar with QuickBooks.
QuickBooks Enterprise Support
Intuit provides specialized support for QuickBooks Enterprise versions (Silver, Gold, Platinum, Diamond), offering varying levels of assistance tailored to your needs.
Dedicated QuickBooks Enterprise Support Line
Intuit offers 24/7 phone support for QBES at +1-866-935-7237. For more personalized assistance, follow the steps below.
For live support:
- Log in to your Intuit account.
- Request for – call or chat.
- Intuit Support Team will call you back.
If you opt for Enterprise Live Chat Support, please follow these steps:
- Begin by accessing the Help menu in the Enterprise application.
- Click on “Message Us” to start a chat.
- Initiate an online conversation with a QuickBooks expert.
Customized Solutions for Enterprise Users
QuickBooks Enterprise users have access to 24/7 premium support and on-demand training through the QuickBooks Priority Circle. Users can receive individualized assistance for Advanced Reporting and Data Analytics features, extensive online training at their own pace, and live chat and phone support.
Community Forums
You can access 24/7 assistance for QuickBooks Enterprise through Intuit’s QuickBooks Community forum. Simply post your query to connect with other QuickBooks Enterprise users. The forum is organized by topics and features search and notification tools for easy navigation.
Additionally, Intuit’s Knowledge Base and Help Center provide valuable resources. These are part of Intuit’s main Learn and Support page, offering a wealth of articles, videos, and community-driven solutions to address specific topics or issues effectively.
User Manuals, Documentation, and Tutorials
Intuit offers a variety of training resources to help you become familiar with QuickBooks.
- QBES User Guide: Intuit provides a PDF guide to help users get started with QuickBooks Online.
- QBES Video Tutorials: Here, you can find a series of introductory videos to help beginners familiarize themselves with QuickBooks Enterprise.
QuickBooks Made Easy: Insights from Experts and CPAs
Third-party resources, including expert blogs and advice from CPAs and QuickBooks ProAdvisors, offer valuable insights and support for QuickBooks users. These resources help you better utilize the software, optimize its features, and resolve common errors effectively.
Gentle Frog
Gentle Frog provides expert QuickBooks training and consultation tailored for small business owners and management teams at larger firms. Acting as a reliable “safety net,” Gentle Frog ensures businesses have the support they need to address QuickBooks-related questions and navigate challenges with confidence.
Hector M. Garcia
Hector M. Garcia, CPA and QuickBooks Trainer at Quick Bookkeeping & Accounting LLC, brings over 10 years of expertise in small business finance and accounting. With advanced certifications in QuickBooks (Desktop and Online) and postgraduate degrees in Accounting, Finance, and Taxation from FIU, he is a trusted advisor for comprehensive financial solutions.
Ace Cloud Hosting
Ace Cloud Hosting empowers CPAs, SMBs, and enterprises with seamless, secure QuickBooks Enterprise Cloud Hosting and innovative managed cloud solutions. As an Intuit Authorized QuickBooks Hosting provider and QuickBooks Solution Provider (QSP), Ace Cloud Hosting delivers exceptional customer support every step of the way.
Ace Cloud Hosting’s knowledge base insights and video series can help you learn more about QuickBooks Cloud Hosting.
Michelle L. Long
Michelle L. Long, CPA, MBA, is the owner of Long for Success, LLC, specializing in QuickBooks consulting and training services, coaching small business owners, speaking, and writing. Michelle has a unique relationship with Intuit as an elite international trainer (contractor) and presents to accounting professionals internationally. Michelle is the author of five books:
- QuickBooks Practice Set
- QuickBooks Online Practice Set
- Successful QuickBooks Consulting
- How to Start a Home-Based Bookkeeping Business
Partner with Ace Cloud Hosting and Enhance Your QuickBooks Experience
At Ace Cloud Hosting, we are dedicated to helping you maximize the potential of your QuickBooks edition (QuickBooks Desktop Pro, Premier, Mac, or Desktop Enterprise).
Whether you’re just starting your hosting journey or looking to optimize your existing setup, we’re here to partner with you every step of the way.
Our goal is to support your growth, meet your financial management needs, and provide answers to all your questions with personalized guidance.
Ace Cloud Hosting offers a variety of support options for QuickBooks cloud hosting, which includes:
| Phone Support | Email Support | Chat Support | Call Back Support |
| Call +1-800-432-1585. Ace Cloud Hosting’s support team is available 24/7, even on Holidays. | Drop an email at [email protected] | Click here to connect with a QuickBooks hosting expert. | Visit “ACE Support.” Fill out the form with the necessary details; upon submission, one of the experts will call you back. |
Have questions or need assistance? Our dedicated Support Experts are here to help! Connect with us today to get personalized solutions and guidance tailored to your needs.
Search
